Shipping Policy


Read the shipping information for O Nail carefully to learn how your order is dispatched, how to track your shipment, and what the ownership, terms, and risks are.

We aim to ship all orders received before 14:00 on the same day; however, during busy periods, deliveries may be dispatched on the next working day.

Where We Ship

We’re happy to offer FREE shipping in Europe with orders over €50 (excluding taxes, duties, and international processing) on O NAIL's EU official website 

We don't currently ship to the following locations:
  1. Unsupported postal code areas
  2. Spain (ES). 
  3. Italy (IT): Postal codes 23030 and 22060, P.O. Boxes, and military addresses.
    Unsupported cities: Livigno and Campione.

Note:

  • Remote Areas: Delivering orders to remote areas would take a little longer. Please note that the delivery time depends on the address specified for the order.
  • Multiple Packages: If your order includes multiple items, they may be shipped in separate packages at no extra shipping cost to you.

  • Local taxes and import duties may apply in certain countries and are not incorporated in the indicated amounts above. The responsibility for all such taxes and duties lies with the buyer or recipient of the shipment. 

If uncertain, please verify with your country's customs office before placing an order.

Check Your Order and Shipment

It takes 2-3 days for the order to be dispatched, and we will notify you of the tracking number by email.

If you do not receive the tracking number, please check the spam in your mailbox first. If you do not find it, please contact us via online chat or email.

You can easily check your order via the online tracking page. Enter your tracking number, and click “TRACK” on the page to track your shipment in detail.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. 

When the goods are delivered you are responsible for checking that the order is completed and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) for the refusal. Alternatively, you may sign for the goods as ‘UNCHECKED’ at the time of accepting the delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email the same or the next working day. We will advise you of the estimated delivery time and if this is not satisfactory, you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 72 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.

Please note that delivery times quoted are estimates only and time shall not be of the essence of the contract and all risk in the products shall pass to the customer or its appointed agent at the time of delivery.

Delays in delivery cannot be the responsibility of O NAIL as they may occur due to circumstances beyond our control. We reserve the right to increase postage costs to certain postcodes to cover our own costs of service.