After-Sales Service Policy

This document respects your legal rights as a consumer and does not limit them in any way. O NAIL will fulfill all its obligations to you as required by law. If any part of this policy conflicts with the law, we'll adhere to legal requirements wherever possible. If any section of this policy is found to be invalid or unenforceable, the rest of the policy remains effective. This document outlines all the guarantees we offer for our products, replacing any other warranties or conditions, whether they are explicitly stated or implied, such as those related to quality or suitability for a specific use.

1. Scope of Policy

O NAIL provides a 2-year limited warranty at no additional cost. You are also entitled to a 14-day unconditional return policy and a 30-day replacement for products with quality defects.

1. This After-Sales Service Policy is only applicable to O NAIL products sold through official channels (O NAIL official websites, O NAIL Amazon Shop, O NAIL official TikTok Shop).
2. Products sold through third-party platforms authorized by O NAIL are solely eligible for in-warranty repair services. O NAIL is not responsible for returns or exchanges for these purchases. For return or exchange services and inquiries, please contact the specific third-party seller directly.
3. This service policy applies exclusively to O NAIL products purchased directly for personal use and does not cover products intended for resale.

2. Return and Exchange Policy

Customers are eligible to return a product under any of the following conditions:

√ O NAIL product is backed by a complimentary 2-year warranty.
√ 14-Day Unconditional Return: You have 14 calendar days from receipt to return the product, providing it is in its original condition and fully functional. The product itself, along with its original packaging, accessories, gifts, manuals, trademark labels, etc., must be intact and undamaged, and must not affect resale.
√ Return Due to Quality Issues: You can return the product within 14 calendar days if it fails to work properly due to a fault that isn't caused by human damage or misuse.
√ Returns are also eligible if required by relevant laws, as per any agreements with us, in situations recognized by O NAIL, or as outlined in this policy.

Customers are eligible to exchange a product under any of the following conditions:

√ Exchange Due to Quality Issues: If the product has a performance issue that is not caused by misuse or human damage, you can exchange it within 30 calendar days of receiving it.
√ Exchanges are also eligible if required by relevant laws, as per any agreements with us, in situations recognized by O NAIL, or as outlined in this policy.

Returns and exchanges are not eligible under the following circumstances:

× The product return and exchange period has passed.
× The product was not sold by O NAIL, valid proof of purchase is missing, or purchase documents have been forged or altered.
× The product's appearance or functionality does not meet the standards required for a return or exchange, including failure to return all items contained in the original packaging, such as the product itself, original packaging, accessories, gifts, manuals, trademark labels, invoices, etc., or any human-caused damage to the appearance.
× The product has undergone unauthorized repairs or modifications, or the product certification mark, label, serial number, waterproof mark, anti-counterfeit label, or packaging has been tampered with or altered.
× The product shows irreversible signs of use or retains unauthorized information or data traces.

Gift items are provided free of charge and are not available for sale. Their reference values are indicated on the order page or packing list. If a gift item is not returned along with a returned order, the refund amount will be reduced by the indicated value of the gift item. Gift items are not covered under separate return, exchange, or repair services.

3. Return & Warranty Shipping Costs

(1) 14-Day Returns (Change of Mind)

If you request a return within 14 days of receiving your order due to personal preference, change of mind, or any reason unrelated to product quality, you are responsible for the return shipping costs.

(2) Returns Within 14 Days for Product Quality Issues

If the product has a manufacturing defect or quality issue that is not caused by misuse, accidental damage, or improper handling, please contact our Customer Support team for verification. Once the issue has been confirmed, we will cover the return shipping costs.

(3) 14–30 Days Exchange for Quality Issues 

If a manufacturing defect or quality issue occurs within 30 days of delivery and the product qualifies for replacement, we will cover both the return shipping costs and the shipping costs for sending the replacement product.

(4) 30-Day to 2-Year Warranty Repair Period

When applying for warranty repair, the customer shall bear the shipping cost of returning the product to the designated repair centre;

Upon completion of the repair, the return shipping cost to the customer shall be borne by us.

(5) Cross-Border Repairs

All round-trip shipping costs and related taxes incurred by cross-border repairs shall be borne by the customer.

4. Warranty Policy

(1) Applying for Warranty Service

If a non-manufactured (non-artificial) performance failure occurs during the valid warranty period, you may apply for product warranty service. The warranty terms and duration for major components are set out in the table below. The warranty period begins on the day following your receipt of the goods. Any complimentary gifts do not carry independent rights for return, exchange, or repair.

(2) Acceptable Warranty Documentation

O NAIL guarantees that, under normal use, the O NAIL product you have purchased will be free from defects in materials and workmanship during the warranty period. When applying for warranty service, you must provide valid proof of purchase (paper or electronic invoice/receipt).
Free warranty service is subject to the following conditions:
√ The product is within the specified warranty period and, under normal use, has developed a non-manufactured performance failure;
√ There is no unauthorised disassembly, water ingress, corrosion, stress testing, or other failures not caused by non-manufactured factors;
√ Valid proof of purchase, receipts, and the relevant order number are provided.

(3) Warranty Exclusions

In any of the following circumstances, free repair service will not be available. You may, however, obtain O NAIL's repair service upon payment of the applicable fees:
× The product is outside the warranty period;
× Consumable components, such as batteries or protective films, that deteriorate over time;
× Cosmetic damage, including but not limited to scratches, dents, and damage to port plastics;
× Product failure or damage caused by accidents or human factors;
× Where the product is at the end of its warranty period, and after contacting O NAIL to confirm warranty service eligibility, the item is not dispatched within 7 calendar days.

(4) Fee Statement

O NAIL will inspect the returned product. If the product develops a non-manufactured performance failure within the warranty period, O NAIL will bear the repair costs and round-trip logistics costs.
If, upon inspection, the product does not qualify for free repair, O NAIL will charge the corresponding inspection fee, replacement parts fee, labour fee, and courier fee based on the inspection results. You may choose to proceed with a paid repair or have the original unit returned to you.

5. Additional Notes

(1) Products purchased in different countries/regions may be subject to different return, exchange, and warranty terms during the warranty period due to product variations. O NAIL may not provide after-sales service in certain regions, and services beyond the standard scope may incur additional charges. For details, please contact the O NAIL After-Sales Service team.

(2) If you wish to return a product across national/regional borders, any resulting customs duties, clearance fees, and other related charges shall be borne by you. For further details regarding cross-border repair requirements, please contact the O NAIL After-Sales Service team.